Order Processing
How long does it take to process my order?
Orders are processed within 3–5 business days.
Processing times may be slightly longer during sales, holidays, or busy periods. Once your order is ready, it will be shipped using USPS.
When will I receive tracking information?
Once your order ships, you’ll receive a second email with tracking details.
Tracking updates may take up to 24 hours to appear after shipment.
Order Changes & Cancellations
Orders cannot be changed once placed.
Cancellation requests must be made before your order is processed.
Once processed, orders cannot be canceled.
Shipping
Do you offer free shipping?
Yes — free shipping is available on US orders over $75 (before tax and after discounts).
US sticker-only orders also ship free.
How long does shipping take?
US orders typically arrive within 3-7 business days after shipping.
Please note that delivery times are estimates and my vary due to postal delays.
Sticker-only shipping
Sticker-only orders may be shipped via untracked letter mail to keep shipping costs low.
Once your order has been shipped, we are unable to track its location or guarantee exact delivery timelines.
By placing a sticker-only order, you acknowledge and accept the use of untracked shipping.
Wild Locket is not responsible for lost or delayed packages once they have been handed off to the postal carrier.
Do you have international shipping?
International shipping is not available at this time.
Incorrect Address & Returned Packages
Please make sure your shipping address is correct at checkout.
Wild Locket is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
If a package is returned, you may be responsible for additional shipping costs to have it re-sent.
What if my package is lost or stolen?
Once a package has been shipped, it is in the hands of the postal carrier.
Wild Locket is not responsible for lost or stolen packages.
If your order is marked as delivered but cannot be located, please contact your local post office for assistance.
If you need help, feel free to reach out and I'll do my best to guide you.