Shipping Policy
ORDER PROCESSING
All orders are shipped via USPS First Class or Priority Mail.
Please allow 3-5 business days for your order to be processed.
Please note that fulfillment time could vary during sales and holiday seasons.
ORDER CONFIRMATION
Once an order is placed, a confirmation email will automatically be sent to the provided email address.
You will receive an additional email with tracking information once the order has been shipped. Tracking numbers will be active within 24 hours.
Orders are qualified for free shipping once the pre-tax and after discount total reaches $35 for all US orders.
INTERNATIONAL ORDERS
International orders are not available at this time.
ORDER CHANGES & CANCELLATION
We do not accept changes once an order has been placed.
To request an order cancellation, please click here to contact us immediately with your name and order number. We do not accept cancelations once an order is processed.
INCORRECT SHIPPING ADDRESS
The customer is responsible for inputting the correct shipping address at checkout. If your order has not been shipped yet, you may request a change in shipping address.
To request an address change, please click here to contact with your name and order number. Please note that once your order is processed and shipped, we will not be able to make any adjustments or redirect it.
If there is any incomplete address, we will contact you as soon as possible. We have a timeframe of 5 business days to provide the correct shipping information. If we have not received an answer within 5 days, your order will be canceled.
RETURNED ORDERS DUE TO INCORRECT ADDRESS
Please click here to contact us with your name and order number if you believe your package has been returned to us. If you would like your order reshipped or sent to a new address, the shipping fee must be paid again. If you no longer wish to receive your order, the order will be canceled and your original payment account will be refunded for the cost of goods. Taxes and shipping fees cannot be refunded.
LOST PACKAGES
WILD LOCKET is not responsible for packages that may become lost in transit. We are responsible for your package only up until the point it is picked up by the mail carrier.
We do not have control of the shipping timeline of your package once it leaves our doors. It is the responsibility of the customer to track, locate packages or contact the mail carrier to submit a claim.
We are unable to track untracked sticker-mail and are not responsible for lost orders.
RETURNS & EXCHANGES
We do not accept returns, exchanges, or cancelations. WILD LOCKET is not responsible for any products damaged or lost during shipping. If you received a damaged package, please contact the shipment carrier to file a claim.
If you receive a broken item, please click here to contact us with your name, order number, and a photo of the item in the condition you received it.
Please save all packaging materials and damaged goods before filling a claim.